Account security is of the utmost importance. As such, we want to equip our players with the knowledge they need to ensure the accounts they play remain safe, secure, and in the right hands. We recommend that you review the information below and follow the helpful tips to make sure that your computer and the accounts you play remain secure.

Recent IP Blocks

While we are mitigating the attacks, we will be temp blocking many IPs, once the attack is over, we will release IPs that were in the “high but reasonable” number of attempts.  Those that are beyond that reasonable number must be blocked until a ticket and investigation is completed. This does mean that some players may be inconvenienced by this, but it is the only way to most quickly work through the attack periods.  Once the problem is really solved we will work on compensation for last playtime.  If you feel that your IP maybe blocked and have checked to see that there is not a login issue for other people at that time, please do the following:

• -Check to make sure that you do not have plugins/third party programs or any other outside programs that are attempting to rapidly contact the RO servers
• -Perform a malware/virus scan on your PC to make sure that your computer has not been infected with a virus, unwittingly turning your PC into a zombie attack vector.
• -Please then submit a ticket to the CS Team here: https://support.warp…8e-a0c660decdcb
• -In the ticket, please include your IP address: http://www.whatismyip.com/

The CS Team will send your IP to the IT team to be checked out and unblocked. Please make sure to include as much information as you can in the ticket, this will definitely help the GMs to assist you. Once you are unblocked, please make sure that you do not hammer the login server or it could result in another block.

How to boost your malware defense and protect your PC

Keeping an account secure relies heavily on keeping your computer secure. This can help keep your computer safe from malicious programs and anyone intent on stealing your private information. Many of the tips below come directly from Microsoft, more details: http://www.microsoft.com/security/pc-security/protect-pc.aspx

Install antivirus and antispyware programs from a trusted source

• Never download anything in response to a warning from a program you didn’t install or don’t recognize that claims to protect your PC or offers to remove viruses. It is highly likely to do the opposite.
• Get reputable anti-malware programs from a vendor you trust.
  • Microsoft Security Essentials offers free real-time protection against malicious software for your PC.
  • Or, choose from a list of Microsoft partners who provide anti-malware software.

Update software regularly

Cybercriminals are endlessly inventive in their efforts to exploit vulnerabilities in software, and many software companies work tirelessly to combat these threats. That is why you should:

• Regularly install updates for all your software—antivirus and antispyware programs, browsers (like Windows Internet Explorer), operating systems (like Windows), and word processing and other programs.
• Subscribe to automatic software updates whenever they are offered—for example, you can automatically update all Microsoft software.
• Uninstall software that you don’t use. You can remove it using Windows Control Panel.

Use strong passwords and keep them secret

• Strong passwords are at least 14 characters long and include a combination of letters, numbers, and symbols. Find out how to create them.
• Don’t share passwords with anyone.
• Don’t use the same password on all sites. If it is stolen, all the information it protects is at risk.
• Change passwords frequently, every 30-90 days its a good idea to change your password.
• Create different strong passwords for the router and the wireless key of your wireless connection at home. Find out how from the company that provides your router.

Never turn off your firewall

A firewall puts a protective barrier between your computer and the Internet. Turning it off for even a minute increases the risk that your PC will be infected with malware.

Use flash drives cautiously

Minimize the chance that you’ll infect your computer with malware:

• Don’t put an unknown flash (or thumb) drive into your PC.
•  Hold down the SHIFT key when you insert the drive into your computer. If you forget to do this, click   X   in the upper-right corner to close any flash drive-related pop-up windows.
• Don’t open files on your drive that you’re not expecting.

Don’t be tricked into downloading malware

Instead, follow this advice:

• Be very cautious about opening attachments or clicking links in email or IM, or in posts on social networks (like Facebook)—even if you know the sender. Call to ask if a friend sent it; if not, delete it or close the IM window.
• Avoid clicking Agree, OK, or I acceptin banner ads, in unexpected pop-up windows or warnings, on websites that may not seem legitimate, or in offers to remove spyware or viruses.
  • Instead, press CTRL + F4 on your keyboard.
  • If that doesn’t close the window, press ALT + F4 on your keyboard to close the browser. If asked, close all tabs and don’t save any tabs for the next time you start the browser.
• Only download software from websites you trust. Be cautious of “free” offers of music, games, videos, and the like. They are notorious for including malware in the download.