Account security is of the utmost importance. As such, we want to equip our players with the knowledge they need to ensure the accounts they play remain safe, secure, and in the right hands. We recommend that you review the information below and follow the helpful tips to make sure that your computer and the accounts you play remain secure.
Recent IP Blocks
While we are mitigating the attacks, we will be temp blocking many IPs, once the attack is over, we will release IPs that were in the “high but reasonable” number of attempts. Those that are beyond that reasonable number must be blocked until a ticket and investigation is completed. This does mean that some players may be inconvenienced by this, but it is the only way to most quickly work through the attack periods. Once the problem is really solved we will work on compensation for last playtime. If you feel that your IP maybe blocked and have checked to see that there is not a login issue for other people at that time, please do the following:
- -Check to make sure that you do not have plugins/third party programs or any other outside programs that are attempting to rapidly contact the RO servers
- -Perform a malware/virus scan on your PC to make sure that your computer has not been infected with a virus, unwittingly turning your PC into a zombie attack vector.
- -Please then submit a ticket to the CS Team here: https://support.warp…8e-a0c660decdcb
- -In the ticket, please include your IP address: http://www.whatismyip.com/
The CS Team will send your IP to the IT team to be checked out and unblocked. Please make sure to include as much information as you can in the ticket, this will definitely help the GMs to assist you. Once you are unblocked, please make sure that you do not hammer the login server or it could result in another block.
How to boost your malware defense and protect your PC
Keeping an account secure relies heavily on keeping your computer secure. This can help keep your computer safe from malicious programs and anyone intent on stealing your private information. Many of the tips below come directly from Microsoft, more details: http://www.microsoft.com/security/pc-security/protect-pc.aspx
Install antivirus and antispyware programs from a trusted source
- Never download anything in response to a warning from a program you didn’t install or don’t recognize that claims to protect your PC or offers to remove viruses. It is highly likely to do the opposite.
- Get reputable anti-malware programs from a vendor you trust.
- Microsoft Security Essentials offers free real-time protection against malicious software for your PC.
- Or, choose from a list of Microsoft partners who provide anti-malware software.
Update software regularly
Cybercriminals are endlessly inventive in their efforts to exploit vulnerabilities in software, and many software companies work tirelessly to combat these threats. That is why you should:
- Regularly install updates for all your software—antivirus and antispyware programs, browsers (like Windows Internet Explorer), operating systems (like Windows), and word processing and other programs.
- Subscribe to automatic software updates whenever they are offered—for example, you can automatically update all Microsoft software.
- Uninstall software that you don’t use. You can remove it using Windows Control Panel.
Use strong passwords and keep them secret
- Strong passwords are at least 14 characters long and include a combination of letters, numbers, and symbols. Find out how to create them.
- Don’t share passwords with anyone.
- Don’t use the same password on all sites. If it is stolen, all the information it protects is at risk.
- Change passwords frequently, every 30-90 days its a good idea to change your password.
- Create different strong passwords for the router and the wireless key of your wireless connection at home. Find out how from the company that provides your router.
Never turn off your firewall
A firewall puts a protective barrier between your computer and the Internet. Turning it off for even a minute increases the risk that your PC will be infected with malware.
Use flash drives cautiously
Minimize the chance that you’ll infect your computer with malware:
- Don’t put an unknown flash (or thumb) drive into your PC.
- Hold down the SHIFT key when you insert the drive into your computer. If you forget to do this, click X in the upper-right corner to close any flash drive-related pop-up windows.
- Don’t open files on your drive that you’re not expecting.
Don’t be tricked into downloading malware
Instead, follow this advice:
- Be very cautious about opening attachments or clicking links in email or IM, or in posts on social networks (like Facebook)—even if you know the sender. Call to ask if a friend sent it; if not, delete it or close the IM window.
- Avoid clicking Agree, OK, or I acceptin banner ads, in unexpected pop-up windows or warnings, on websites that may not seem legitimate, or in offers to remove spyware or viruses.
- Instead, press CTRL + F4 on your keyboard.
- If that doesn’t close the window, press ALT + F4 on your keyboard to close the browser. If asked, close all tabs and don’t save any tabs for the next time you start the browser.
- Only download software from websites you trust. Be cautious of “free” offers of music, games, videos, and the like. They are notorious for including malware in the download.
Tips for antivirus for newbies:
One of the best antivirus available is Avast Antivirus. It’s very strong and came in free, unless you want the paid version for more promised protection.
Unlike Raive I think (and prefer) VIPRE Antivirus and NOD32 Antivirus since they are the best Antivirus I’ve ever seen/used in my life.
“high but reasonable” number of attempts.
I would love some elaboration on that. High but reasonable attempt of what? Login in’s? so were being kept tally on how many times we try to log in? Im confused. And my roomate and I have same ip since were using the same wifi so how does this effect us as players? That first part is very confusing on whos attacking what and why, and what we need to do or not do.
example, server goes down, only try logging back in once every hour or so? dont keep trying every 2 seconds??
Im kinda confused.. >_<
Check with your ISP also, some offer free/discounted access to paid anti-virus software.
Avast only caused me terror instead of actually doing it’s job, so no thank you Raive.
Hastur,
Can U ask Sakana for unblock my access to posting on forum?
Because i cant do anything w/o “+” or “-” -.-
My Nick: WstalemNaKacu
Thx
GM, why i cant log in, its says that “you are out of paid available playing game..
I agree with Bunni1337. A little elaboration in the very least would be very helpful.
We understand you can’t give out certain information to ensure that the party you’re dealing with knows you’re already on their trail.
But it’d be nice if we know at least the rough description of what we’re up against. After all, if something is happening to the games we play, its not just the company’s trouble anymore, it’s our trouble as well.
Hoping that you’d consider.
Thanks for your time. ^^
except, you’re not supposed to let people know which anti-virus you use because that’s exposing your pc’s vulnerabilities. every program has weaknesses, your best defense is keeping that program secret.
except, you’re not supposed to let people know which anti-virus you use because that’s exposing your pc’s vulnerabilities. every program has weaknesses, your best defense is keeping that program secret.*
As someone who works in IT on a college campus where we deal with issues like this constantly I can assure you that almost no anti-virus is without fault. The one we usually recommend is Microsoft Security Essentials simply because it is light, free, and non-intrusive in any real way. Honestly, majority of viruses are user error, opening an attachment that’s a virus, clicking on a link to a virus from an email, going to an infected website which pops up a window which looks remarkably like a real anti-virus but is actually a scam…
Best practice is to be cautious and smart.
no offense but.. avast is the worst ive ever seen or let me say used.. most of my VB.net files (programming stuff) gets ruined cause it detects the files as malware..if you really want protection i suggest esetnod and kaspersky.. and just dont randomly click some stuff
3rd party programs? what about WTFast?
Why would they block your IP for using WTFast when it is posted on the forums by moderators and on the main page of war portal.
With regards to account hacking, if the rest of the world were statistically the same as RO accounts, the world would have failed. What would cause RO accounts to have a zillion times the number of problems far more valuable accounts such as my business or banking accounts have? I suspect that the major first cause of account hacks is not really a “hack” but a result of the owner loaning the account out. That person may also “re-loan” the account to other people to use. At that point, the account security has the same insecurity as any of the other people using the account because those people might be the actual ones infected with malware.
The next most probably source is using the same or similar password at other places such as forums. Passwords could be harvested from those sites and then applied to registered accounts having the same or similar names. In fact, one of the sellers of in-game money has an interview on youtube and he said the same thing. Advice from a zeny farmer? Why not?
Scammers are clever and motivated. Even my former guildmaster was scammed out of billions. Recently, a major guildmaster was scammed out of 14 Bzeny. There are plenty of selfish people that are highly motivated to screw you over.
As for free antivirus such as Avast, you can also set exception subdirectories or sets of files to be exempted from extra-sensitive heuristic checking. Thus, visual basic *.bas files in certain folders could be excepted whereas other visual basic files would not.