Account Security

Account security is of the utmost importance. As such, we want to equip our players with the knowledge they need to ensure the accounts they play remain safe, secure, and in the right hands. We recommend that you review the information below and follow the helpful tips to make sure that your computer and the accounts you play remain secure.

Keeping an account secure relies heavily on keeping your computer secure. This can help keep your computer safe from malicious programs and anyone intent on stealing your private information.

What can I do to keep my account secure?

  • Pick a unique, strong password. Use combinations of at least six letters, numbers and punctuation marks; don’t use words that can be found in the dictionary. Change passwords every 3-6 months. You can reset your password here
  • Do not share account information. The less people that know your account information, the more secure you’ll be.
  • Run anti-virus software to protect yourself from viruses and malware. If your computer has been infected with a virus, Trojan, keylogger, or other malicious software, you need to make sure the computer is cleaned entirely, or the WarpPortal you use will continue to be at considerable risk.
    You can learn more and download this software for free here:
    -For Windows
  • Keep your system up to date. Please be sure that you have the most secure operating system environment on your computer by running Windows Update (if you own a Windows-based PC) or Software Update and installing all of the high-priority updates. Note: You may have to run the updater more than once to ensure you have all of the latest high-priority updates; many updates require a system restart and then additional patch installations to complete the process.

In the news recently, several online services have had their securities breached. We highly recommend if you used any of these services or share emails and/or passwords that you change this information immediately and follow the steps above to ensure account security.


6 thoughts on “Account Security

  1. I wanna change my email but i cant do it.. How can i change my email used for the account?

  2. If you write into the Customer Server team

    You can tell them the accounts current email address
    account name
    and what email you want it changed to

    and a brief explanation of why. You should also tell them your current WarpPortal account so that they can help you bind the game account to it so you can get back in game.

  3. I have been away from Requiem for quite some time and got a new comp and now i am back to requiem and i had alot on my account and it is all still there i just find my old codes to play my characters dont work now how can i get this fixed? I have my accounts all linked up under warportal but i cant get my old codes to work for my chars i need help please.

  4. I forgot my charachter passcodes and need help please. I am coming back to the game and got alot on my account still and would love to play it again.

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